Shipping policy
Shipping Policy
At Marvaney, we do everything we can to make sure your order reaches you quickly, in good condition and with full transparency. Below you will find the complete details of our delivery terms.
1. Delivery cost
Delivery is completely free on all orders, with no minimum purchase. No shipping fee is added at checkout.
2. Delivery area
We currently deliver to addresses in the United Kingdom. We do not deliver outside the United Kingdom at the moment.
3. Order cut-off time
Orders are taken into account on the day you place them if they are validated and paid before midnight (00:00, UK time). Orders placed at the weekend or on a UK bank holiday are counted from the next business day (Monday to Friday).
4. Order preparation time
Your ring is prepared in 2 to 3 business days (Monday to Friday, excluding weekends and UK bank holidays). This includes the optional inner personalisation, which does not add any delay.
5. Delivery time
Once your parcel has been handed to the carrier, delivery usually takes 7 to 12 days.
6. Estimated total delivery time
Your estimated delivery time is the preparation time plus the delivery time:
- Order cut-off time: midnight (00:00, UK time)
- Preparation: 2 to 3 business days
- Delivery: 7 to 12 days after your parcel has been handed to the carrier
If you need your ring for a specific date, such as a wedding, we recommend ordering at least 4 weeks in advance.
7. Days without dispatch
Orders are not prepared or dispatched on Saturdays, Sundays and UK bank holidays. An order placed at the weekend or on a bank holiday is processed from the next business day.
8. Carriers and delivery method
Your ring is shipped internationally with a tracked service by our manufacturing partner. Final delivery to your address in the United Kingdom is made by Royal Mail.
9. Customs, taxes and duties
You will not pay any customs charges, taxes or duties on delivery. We take care of them.
10. Order confirmation and tracking
You receive a confirmation email as soon as your order is validated, then a second email containing a tracking number as soon as your parcel ships. International tracking can take 24 to 48 hours to show its first updates. You can follow your parcel on our Track My Order page.
11. Incorrect or incomplete delivery address
Please check your address carefully when you order. If an incorrect or incomplete address leads to a returned or undelivered parcel, contact us as soon as possible and we will help you arrange redelivery once the parcel is returned to us.
12. Late or undelivered parcels
If your parcel has not arrived after the delivery time stated above, please check the tracking first, then contact us. We will immediately open an investigation with the carrier and find a solution (replacement ring or refund).
13. Lost or damaged parcels
We are responsible for your order until it is delivered to you. If your parcel arrives damaged, refuse it if possible or take photos on receipt. In case of a lost or damaged parcel, contact us at hello@marvaney.com and we will offer you a replacement or a refund.
14. Returns and refunds
You have 30 days to return a ring. Full conditions are set out in our Returns and Refunds Policy.
Customer service
Have a question before or after your order? Our team is here to help.
Email: hello@marvaney.com
Phone: +44 7862 604554
Hours: Monday to Friday, 9:00 to 17:00 (UK time). Closed at weekends and on bank holidays.
Address: Merrion Way, Leeds LS2 8PA, United Kingdom
We aim to reply to all requests within 1 to 2 business days.