Refund policy
Returns and Refunds Policy
At Marvaney, we want you to be completely happy with your ring. If it is not right for you, here is how returns work.
1. Your legal right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This does not apply to personalised rings (see section 6).
2. Our extended 30-day return period
In addition to your legal right, we give you 30 days from the day you receive your order to change your mind and ask for a return.
3. Condition of returned rings
To be accepted, the ring must be unworn (trying it on is fine), in its original condition with no scratches or damage, and returned in its original packaging, including the pouch. If the ring shows signs of wear or damage beyond trying it on, we may reduce the refund to reflect the loss in value, as the law allows.
4. Return shipping costs
Returns of standard (non-personalised) rings are free for you. We cover the cost of the return: we will email you a prepaid return label or return instructions, or refund your postage when you send us your proof of postage. We strongly recommend a tracked service, which is your proof of postage if anything goes wrong. We do not charge any restocking fee.
5. How to return a ring
- Email us at hello@marvaney.com within 30 days of delivery with your order number and the ring concerned.
- We reply with the return address, your free return label (or the reimbursement instructions) and the next steps.
- Pack the ring securely in its original packaging and send it by tracked post.
- Send us your return tracking number.
- Once we receive and check the ring, we refund you.
6. Personalised rings
Rings with inner personalisation are made specifically for you. Because they are personalised, they cannot be cancelled, returned or exchanged, unless they are faulty, damaged, incorrect, not as described, or we made an error (for example, wrong text, or a size different from your order). Please check your ring size and your text carefully before you order.
7. Size exchanges
If a non-personalised ring does not fit, your first size exchange is free: we cover the return of your ring and send you your new size at no extra charge. Each additional size exchange costs £9.99. Exchanges depend on the availability of the size you need.
8. Refunds
Once we have received and checked your return, we refund the price of the ring, including the delivery cost, to your original payment method within 10 business days. How quickly the refund appears depends on your bank.
9. Faulty, damaged or incorrect rings
If your ring arrives faulty, damaged or not as described, contact us as soon as possible, ideally within 48 hours of delivery, with photos and your order number. We will replace it or refund you, and we cover all return costs. Normal wear and damage from misuse (for example heavy impacts or harsh chemicals) are not faults.
10. Cancelling before dispatch
Except for personalised rings, you can ask to cancel your order by email at any time before it is dispatched. If it has already shipped, please follow the return procedure above when you receive it.
11. Your legal rights
This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and does not affect them.
Customer service
Email: hello@marvaney.com
Phone: +44 7862 604554
Hours: Monday to Friday, 9:00 to 17:00 (UK time). Closed at weekends and on bank holidays.
Address: Merrion Way, Leeds LS2 8PA, United Kingdom
We aim to reply to all requests within 1 to 2 business days.